complaint letter sample

Your Address

Your City, State, Zip Code

(Your e-mail if sending via e-mail)

Date

Name of Contact Person (if available)

Title (if available)

Company Name

Consumer Complaint Division (if you have no specific contact)

Street Address

City, State, Zip Code

Dear (Contact Person or Organization Name):

Re: (account number, if applicable)

On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location, date and other important details of the transaction).

Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).

To resolve the problem, I would appreciate your (state the specific action you want—money back, charge card credit, repair, exchange, etc.) Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).

I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).

Sincerely,

Your name

Enclosure(s)

Complaint letters

Write: think of a product or service which did not go well for you. Write a complaint about it.

Find out whom to complain to:

1.        Company, school, organization etc. . .

2.        Agency: Office of Attorney General, American Bar Association, Insurance Commissioner

Focus on writing one good paragraph

From: http://www.usa.gov/topics/consumer/complaint/complaint-letter.shtml

Keys to an Effective Complaint Letter

·         Describe your purchase.

·         Include the name of the product and serial number.

·         Include the date and place of purchase.

·         State your problem.

·         Give the history of your purchase.

·         Ask for specific action.

·         Allow time for action.

·         State how you can be reached.

·         Enclose copies of your documents and receipts (but never send originals).

·         Keep copies of all your letters, faxes, e-mails, and related documents.

Tips for Filing a Complaint

When filing a complaint, remember these tips:

·         Remain calm. The person who can help probably didn't cause the problem.

·         Don't use an angry, threatening, or sarcastic tone.

·         State exactly what you want done about the problem.

·         Document each step, and keep copies.

·         Start with the seller first. You can resolve many problems by calling a company's toll-free number. Even on the phone, you should know the details of the complaint. You can use the sample letter below to jot down a few notes before you call. If necessary, ask to speak to a manager.

·         If that doesn't work, send a letter or e-mail to the manufacturer's national headquarters or consumer affairs office. Some experts suggest that a letter is the most effective method for contacting a company, so if e-mails and phone calls don't work, try mailing a letter.

Success means justice and sometimes money.

Peer review

Name of Reviewer: _______________________________________________________

Name of essay’s author: ___________________________________________________

Directions: First, take turns reading your own essays out-loud. Though you will not want to do it, I recommend you read slowly and clearly—keep a pen handy to note awkward words or phrases. Next, exchange essays within your group so that everyone has a copy of everyone else’s. Read each person’s essay carefully, and then write thoughtful responses to the prompts below. You must provide suggestions and examples to most of these questions. When you have finished, give the peer review sheet back to your peers and take turns discussing each essay. At the end of this process, every student should have completed two peer reviews.

When you revise your essay, use these sheets for ideas and inspiration, but please don’t take every comment to heart. If in doubt about some advice someone gives you, get another opinion. J

Turn in these peer review sheets stapled to your essay Thursday.

1.      (Unity) Underline one sentence that captures the heart of the essay (thesis) and write it below. What more do you want to know about this statement?

 

 

2.      (Invention) Star and underline one sentence in the essay you’d like to hear more about OR that needs supported. Explain.

 

 

 

3.      (Support) Comment on how well the writer uses support sources. Remember, the concept is to make a topic more relatable using strong support. Provide two suggestions and explain why.

 

 

 

 

4.      Structure/Unity) Does each paragraph cover ONE KEY IDEA that the rest of the paragraph works to describe and support? Do any paragraphs seem conspicuously short (underdeveloped) or too long (too many ideas)? # the paragraphs and use specifics in your answer.

 

 

5.       (MLA/Source)

A.     Are signal phrases used to make it clear when your peer is discussing someone else’s ideas?

 

B. Does your peer say the name of the writer and title so the reader understands who is quoted and why?

 

 

C. Does your peer bracket the writer’s words in quotes and use a parenthetical citation (if applicable)?

 

 

 

D. Do you think there is enough of a bridge between your peer’s idea/words and sources? Explain.  

 

 

 

6.      (Clarity) Do the writer’s sentences use active verbs? Are there any wordy phrases or strange grammatical choices? Underline two sentences you think could be revised.

 

 

 

7.      Does the writer avoid repetition? If a word, phrase or sentence is too often repeated, write it down below.

 

 

 

 

 

 

Thank your peer for sharing and move on. J

HW for May 19

HW: Type a one-page conversation among three of your sources

Sample MLA research paper

 

Go to this site to look at the sample MLA research paper:

http://bcs.bedfordstmartins.com/writersref6e/lmcontent/ch07/PDF/Hacker-Orlov-MLA.pdf

 

 

 

 

Due May 17

1. Bring in two additional research log entries. Each needs to be typed, and each needs to include the Works Cited info, a summary of the reading, and your response to the reading.
2. Bring in an outline and a working thesis of your essay (does not have to be typed).

Prison video links

Prison state:
http://www.pbs.org/video/2365235229/


Solitary Confinement:


http://www.pbs.org/wgbh/frontline/film/solitary-nation/


If these for some reason do not work, Google: Frontline Prison State or Solitary Nation